Saturday, January 06, 2018

WSSC has been busy the past few days!

Good Afternoon,

WSSC has been busy the past few days!

The cold weather has contributed to over one hundred breaks throughout the service area, and crews are working hard to identify and repair all breaks. As of yesterday afternoon, there were 94 breaks throughout both counties. WSSC is working 24/7 to get to all of the breaks, and ensure that they are repaired and restored. Nearly 40% of WSSC’s water mains are over 50 years old. Annually, there are over 1,800 water main breaks; 1,200 of which occur between November and February. When there are multiple breaks, WSSC must prioritize them in alignment with our resources and staff. 

When prioritizing repairs or breaks, WSSC looks at key factors including safety, number of customers impacted and traffic impacts (on major roadways). It can be frustrating for our customers when leaks are not repaired immediately, and we truly appreciate their patience as repair work is completed. More information about can be found in this press release: https://www.wsscwater.com/contents/news/2018/update-wssc-working-247-to-repai.html

Our customers are encouraged to contact us to report any leaks via phone (301-206-4002), email (emergencycallcenter@wsscwater.com), or via our mobile app using the “Report a Problem” feature, which allows customers to easily snap a picture of water and sewer problems and send it directly to the Emergency Call Center. 

In addition, I encourage you and your staff to visit our website www.wsscwater.com and follow our Facebook page and Twitter feed for up-to-date information.   

Thank you for your patience and understanding. As always, if you have any questions or issues, please do not hesitate to reach out to the Intergovernmental Relations Office. 

Intergovernmental Relations
Karyn A. Riley, Director

No comments:

Post a Comment