Good Afternoon,
WSSC has been busy the past few days!
The cold weather has contributed to over one
hundred breaks throughout the service area, and crews are working hard to
identify and repair all breaks. As of yesterday afternoon, there were 94 breaks
throughout both counties. WSSC is working 24/7 to get to all of the
breaks, and ensure that they are repaired and restored. Nearly 40% of WSSC’s
water mains are over 50 years old. Annually, there are over 1,800 water main
breaks; 1,200 of which occur between November and February. When there are
multiple breaks, WSSC must prioritize them in alignment with our resources and
staff.
When prioritizing repairs or breaks, WSSC looks at key
factors including safety, number of customers impacted and traffic impacts (on
major roadways). It can be frustrating for our customers when leaks are not
repaired immediately, and we truly appreciate their patience as repair work is
completed. More information about can be found in this press release: https://www.wsscwater.com/contents/news/2018/update-wssc-working-247-to-repai.html
Our customers are encouraged to contact us to
report any leaks via phone (301-206-4002), email (emergencycallcenter@wsscwater.com),
or via our mobile app using the “Report a Problem” feature, which allows
customers to easily snap a picture of water and sewer problems and send it
directly to the Emergency Call Center.
In addition, I encourage you and your staff to visit our
website www.wsscwater.com and
follow our Facebook page and Twitter feed for up-to-date information.
Thank you for your patience and understanding. As always,
if you have any questions or issues, please do not hesitate to reach out to the
Intergovernmental Relations Office.
Intergovernmental Relations
Karyn A. Riley, Director
O: 301-206-8228 | E: IRO@wsscwater.com
No comments:
Post a Comment