Saturday, July 07, 2012

Power to be Restored to the Region

PEPCO expects to restore power overnight (by close of business Saturday, July 7) to all remaining customer outages in Prince George’s County that resulted from the derecho that hit the Washington Metropolitan area last Friday. 



Customers Asked to Report Power Outages 

Pepco urges customers who are still without power to report their outage at pepco.com, through the mobile app or by calling 1-877-737-2662 and following the prompts on the automated system. If reporting an emergency or another life-threatening situation such as downed wires, a customer should immediately call 1-877-737-2662 and follow the appropriate prompts.  Customers’ reports are vital to Pepco’s restoration efforts because, combined with other customer calls and the company’s technology, it helps precisely identify the remaining locations without power and speeds restoration. 

Pepco also recommends, when reporting an outage, customers request a call-back. Call-backs allow Pepco to notify customers when work in their area is completed. However, although area work has been completed, not every customer may have been restored, if further damage is located on equipment directly serving a customer’s home.  The call-backs help the utility to locate outages that are specific to customers’ homes and still need to be addressed. 

To keep up to date on their individual restoration estimates, customers are encouraged to call 877-PEPCO62, visit www.pepco.com, and download our mobile app atwww.pepco.com/mobileapp. They also may follow us on Facebook and Twitter at PepcoConnect.

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