Following the death of a family on the Eastern Shore after their utilities were turned off, the State of Maryland has come up with a new notification process that utilities must follow.
As we strive for a softer more, gentler world, now and then we see something that gives us hope. I read that effective immediately the utility company MUST take a different approach in notifying their customers when preparing to turn off their utilities.
Maryland - Shut-off not allowed from November to March. Another program offered by the Utility Service Protection Program is payment plans for low-income customers that provide shut-off protection to low-income customers year-round. If a household member has a serious medical condition, disconnection of their service will be delayed for 30 additional days. The customer is required to enter into a payment plan for this to take effect. Terminations are suspended for 55 days when people apply for federal government energy assistance plans.
PLEASE take a moment to learn more about how this new process came about and share it with your neighbor. Although you may never need the new process of notification, someone you know will need it.
WHAT YOU NEED TO KNOW ABOUT MARYLAND UTILITIES
Data based: yes
Protection Dates: November 1 - March 31
Temperature based: yes
Temperature: Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power.
Seasonal Policy: The utility must provide an affidavit to the Commission that disconnect will not endanger the health of any household member.
Other: Utility Service PRoteection Program payment plans for low-income customers provide shut-off protection year-round. If a household member has a serious medication condition, certified by a doctor, disconnection is delayed for 30 additional days. The customer is required to enter into a payment plan. Terminations are suspended for 55 days when people apply for federal energy assistance.
PUC/PSC Contacts: Consumer Line: 410-767-8000 (Baltimore) OR 800492-0474 tty 800-201-7165
Other: Utility Service PRoteection Program payment plans for low-income customers provide shut-off protection year-round. If a household member has a serious medication condition, certified by a doctor, disconnection is delayed for 30 additional days. The customer is required to enter into a payment plan. Terminations are suspended for 55 days when people apply for federal energy assistance.
PUC/PSC Contacts: Consumer Line: 410-767-8000 (Baltimore) OR 800492-0474 tty 800-201-7165
Consumer FAQ/Bill of Rights: http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm
Frequently asked question may be answered on this link (copy and paste in address line):
http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm
http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm