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Wednesday, October 02, 2013

CountyClick 311 Open House During Customer Service Week

MEDIA ADVISORY

For Immediate Release:
October 1, 2013

For Information Contact:
Sherry White-Talbert
Public Information Officer
Prince George’s County Office of Community Relations
(301) 952-4729

Prince George’s County Office of Community Relations to
Hold CountyClick 311 Open House During Customer Service Week

Upper Marlboro, MD: The Prince George’s County Office of Community Relations is celebrating the one - year anniversary of its 311 Call Center and National Customer Service Week.  CountyClick 311 was an initiative of County Executive Rushern L. Baker, III.  At its opening the County Executive said, “I am elated that this day has finally come for the residents and citizens of Prince George’s County.  CountyClick 3-1-1 is a one-stop location that residents can call to get answers to questions and resolve non-emergency issues.”

Since its opening on October 1, 2012, the call center has handled more than 184,000 calls.  Additionally, CountyClick, the on-line portal for 311 has handled more than 136,000 service requests.  The average service level rate is 94% compared to the industry average which is 80%.  “The program has exceeded our goals in terms of customer service accessibility for citizens and working towards a more efficient government,” said Musa L. Eubanks, Director of the Office of Community Relations, which houses the CountyClick 311 program.

Customer Service Week 2013 is recognized during the week of October 7th.  It is an international event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism.  In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.

In celebration of our first anniversary of the opening of the call center and customer service week, CountyClick 311 will hold an open house.  Citizens and media are able to tour the call center and be briefed by the staff.

WHO:             Prince George’s County Office of Community Relations

WHEN:          Wednesday, October 9, 2013, 1:00 -2:00p.m.

WHERE:       Prince George’s County Administration Building
                        14741 Governor Oden Bowie Drive, Suite L106
                        Upper Marlboro, MD 20772

The call center’s hours of operation are from 7:00 a.m. to 7:00 p.m. Monday through Friday.  Citizens and residents may also access CountyClick by going to www.countyclick311.com or downloading the free App to their Apple or Android mobile device. Residents with any questions are encouraged to call Prince George’s County 3-1-1   
                 
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